Today customers have more power and choices than ever before and therefore companies and brands are responsible for understanding and acknowledging their needs. If companies make sure customer interactions are running smooth and continuously improving, they will increase customer happiness. If they don’t, they will give competitors the best gift they can give: their customers.
Measurable improvement of customer happiness
To help companies achieve a measurable improvement in their customer experience, Underlined supports organizations with actionable CX insights with major impact on loyalty and revenue growth. Our data-passion has enabled us to add direct value to big brands like a.s.r., bol.com, SNS, VGZ and Essent. Many clients use us as an insights-accelerator for their Customer Experience Programs, unlocking insights with data science models via intuitive dashboards.
Optimize customer journeys and interactions
We support organizations in a systematic journey-improvement cycle, to increase customer happiness, loyalty and decrease churn while decreasing overall operational costs. Helping companies to optimize the way customers interact with their brand and company with customer journey analytics and conversational intelligence technology.
The Underlined Hub Cloud Solution
Our innovative cloud solution collects and harmonizes customer interaction data, places data in the context of the customer journey, and actively enriches that data with predictive insights using artificial intelligence. For quickly detecting anomalies, taking actions and identify trends in all customer interactions. Removing pain points from communication channels, moments and obtaining valuable knowledge about their customers.